Plain language commitment: Privacy policies are often written by lawyers, for lawyers. This one is written for you — a real person using Rave Foxy to enjoy online casino games and sports betting in Pakistan. We will explain everything clearly and tell you exactly what choices you have. If something is still unclear, email us at support@ravefoxy.com and we will explain it personally.
At a Glance — What Rave Foxy Does and Does Not Do With Your Data
1Who We Are — The Data Controller
This Privacy Policy applies to Rave Foxy (ravefoxy.com) — the online casino and sports betting platform serving players in Pakistan and internationally. When this policy refers to "Rave Foxy", "we", "us", or "our", it means the company that operates the Rave Foxy platform and is responsible for deciding how your personal data is collected and used. That company is the "data controller" in legal terms.
This Privacy Policy covers:
- The ravefoxy.com website and all pages and features within it
- The Rave Foxy mobile browser experience
- All communications between you and Rave Foxy, including support interactions by email and live chat
- All financial transactions processed through the Rave Foxy platform
If you have any questions about how Rave Foxy handles your personal data, our dedicated privacy contact is available at support@ravefoxy.com. We will respond to all privacy queries within 5 working days.
2What Data Rave Foxy Collects About You
Rave Foxy collects personal data in three main ways: information you give us directly, information collected automatically when you use the platform, and information received from third parties (such as identity verification services). Here is a full breakdown:
Information you provide directly
- Registration data: Full name, date of birth, email address, mobile phone number, and preferred payment method when you create your account
- KYC documents: Government-issued photo ID (CNIC, passport, or driving licence) and proof of address submitted during identity verification
- Payment information: The name, registered phone number or account details associated with your JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, or card payment method. Note: Rave Foxy does not store full card numbers — payment processing is handled by our certified payment processor.
- Support communications: The content of any email, live chat, or other communication you send to the Rave Foxy support team
- Responsible gaming information: Deposit limits, session limits, self-exclusion requests, and any information you share with us in the context of responsible gaming support
Information collected automatically
- Device and technical data: Device type, operating system, browser type and version, screen resolution, and IP address
- Usage data: Pages visited, games played, bets placed, time spent on each section, click and scroll patterns
- Transaction history: A complete record of all deposits, withdrawals, bets placed, and game sessions associated with your account
- Login data: Date, time, and IP address of each login to your Rave Foxy account
- Cookie data: See Section 7 for a full explanation of the cookies Rave Foxy uses
Information from third parties
- Identity verification partners: Confirmation of identity document authenticity from our KYC verification provider
- Payment processors: Transaction status updates and fraud screening results from our payment processing partners
- Anti-fraud services: Risk scores and fraud indicators from our fraud prevention technology partners
We do not collect: Your CNIC number beyond what is visible on the submitted ID document. We do not scrape social media profiles or purchase marketing data lists to target you. We collect only what we genuinely need to operate the platform safely and legally.
256-Bit SSL Encryption
Every piece of data you send to Rave Foxy — login credentials, payment details, personal information — travels through an encrypted connection. The same standard used by international banks protects your data here.
Your Data Stays Yours
Rave Foxy never sells your personal data to marketing companies, data brokers, or any other commercial third party. Your information is used to operate your account and comply with legal requirements — nothing else.
Full Control Over Your Data
You can access, correct, or request deletion of your personal data at any time by contacting support@ravefoxy.com. Pakistani players have real, exercisable rights over their information — and we honour them.
3How Rave Foxy Uses Your Personal Data
Rave Foxy uses your personal data only for the specific purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
4Legal Basis for Processing Your Data
Rave Foxy only processes your personal data when there is a valid legal basis to do so. The primary legal bases we rely on are:
- Contract performance: Processing your data is necessary to fulfil our contractual obligations to you as a registered player — including managing your account, processing your transactions, and providing the services you signed up for.
- Legal obligation: Certain processing — particularly KYC identity verification and anti-money laundering record-keeping — is required by law. Rave Foxy must carry out this processing regardless of your preferences.
- Legitimate interests: We process some data on the basis of our legitimate business interests — such as fraud prevention, platform security, and internal analytics — where those interests are not overridden by your rights and interests.
- Your consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of prior processing.
5Who Rave Foxy Shares Your Data With
Rave Foxy does not sell, rent, or trade your personal data. We share data only where necessary to operate the platform and comply with legal obligations. The categories of recipients are:
- Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and card payment processors receive the minimum data necessary to process your transactions. These partners are contractually required to protect your data and may only use it for the specific purpose of processing the payment.
- Identity verification services: Our KYC partner receives your submitted identity documents to confirm their authenticity. This partner operates under strict data processing agreements and is prohibited from using your data for any other purpose.
- Anti-fraud technology partners: We use industry-standard fraud prevention tools that may process your IP address, device fingerprint, and transaction data to assess fraud risk. These tools operate under data processing agreements with Rave Foxy.
- Game providers: Third-party game developers whose titles appear on Rave Foxy may receive anonymised session data (e.g., bet sizes and game outcomes) for their own analytics. They do not receive your name, contact details, or payment information.
- Legal and regulatory authorities: If required by a valid court order, regulatory investigation, or applicable law, Rave Foxy may disclose your personal data to law enforcement or regulatory bodies. We will always notify you where we are legally permitted to do so.
International transfers: Some of our technical service providers and game partners operate servers outside Pakistan. Where data is transferred internationally, Rave Foxy ensures that appropriate safeguards are in place — including contractual clauses that require the recipient to protect your data to the same standard as Rave Foxy.
6KYC, AML, and Your Identity Documents
Identity verification (Know Your Customer, or KYC) is a legal requirement for all online gaming and payment platforms. Rave Foxy is required by applicable regulations to verify the identity of players before processing withdrawals. This process involves collecting and reviewing government-issued identity documents and proof of address.
Similarly, anti-money laundering (AML) regulations require Rave Foxy to monitor transactions for suspicious patterns and maintain records of transactions and identity documents for a specified period. These obligations exist to protect the financial system and to prevent the platform from being used for illegal purposes.
What this means for you as a Pakistani Rave Foxy player:
- You will be asked to submit KYC documents before your first withdrawal is processed
- Your submitted CNIC or passport image is stored securely with access restricted to authorised compliance personnel only
- Your identity documents are retained for the period required by applicable AML regulations — typically 5 years from the date of submission or from account closure, whichever is later
- In some cases, particularly for larger withdrawals, you may be asked to provide additional documentation confirming the source of funds
We understand that sharing identity documents online requires trust. Rave Foxy takes this responsibility seriously — documents are stored in encrypted form, access is logged and audited, and they are never shared with any party other than our regulated KYC verification partner.
KYC That Protects You
Identity verification is not just a legal box to tick — it stops anyone else from withdrawing money from your account using a false identity. Your KYC documents are the lock on your funds. Rave Foxy stores them with bank-grade security.
Cookie Transparency
Rave Foxy uses only the cookies necessary to operate the platform securely and improve your experience. We explain exactly which cookies are in use, what they do, and how to manage them. Non-essential cookies require your explicit consent.
7Cookies — What Rave Foxy Uses and Why
Cookies are small text files stored on your device by your browser when you visit a website. Rave Foxy uses cookies to keep the platform working properly, to remember your preferences, to keep your session secure, and — with your consent — to personalise marketing content.
Types of cookies used on Rave Foxy:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using the platform. For all other cookie types, you can opt out without affecting your ability to play.
8How Rave Foxy Secures Your Personal Data
Security is not an afterthought at Rave Foxy — it is a foundational requirement. We implement technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Here is what we have in place:
- 256-bit SSL/TLS encryption on all data transmitted between your device and Rave Foxy servers
- At-rest encryption for all sensitive stored data including identity documents and payment details
- Access controls: Rave Foxy staff can only access personal data on a strict need-to-know basis. Access is role-based and logged.
- Two-factor authentication available for all player accounts — we strongly recommend enabling this in your account settings
- Intrusion detection and monitoring running 24/7 on our server infrastructure
- Regular security audits carried out by independent third-party security specialists
- Penetration testing conducted periodically to identify and remediate vulnerabilities before they can be exploited
Despite these measures, no platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, Rave Foxy will notify affected players and relevant authorities promptly in accordance with applicable breach notification requirements.
Your role in security: Please keep your Rave Foxy login credentials confidential. Never share your password with anyone — including Rave Foxy support staff, who will never ask for your password. If you suspect your account has been accessed without your authorisation, contact support immediately.
9How Long We Keep Your Data
Rave Foxy retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the mandatory retention period ends, we will delete everything we are legally permitted to delete and retain only what we must by law — which we will tell you about clearly.
10Your Privacy Rights as a Rave Foxy Player
As a Rave Foxy player, you have meaningful rights over your personal data. These are not just legal formalities — we have built straightforward processes to help you exercise each of them.
Right to Access
Request a copy of all personal data Rave Foxy holds about you. We will provide this in a clear, readable format within 30 days.
Right to Correct
If any data we hold about you is inaccurate or incomplete, you can request a correction at any time. Most corrections can be done directly in your account settings.
Right to Deletion
Request that we delete your personal data. We will delete everything we are not legally required to retain and tell you exactly what we must keep and why.
Right to Portability
Receive a copy of your data in a structured, machine-readable format (e.g., CSV or JSON) so you can transfer it to another service if you wish.
Right to Restrict Processing
In certain circumstances, request that we restrict how we use your data — for example, while a dispute is being resolved — without requiring full deletion.
Right to Object
Object to processing carried out on the basis of legitimate interests, and object to direct marketing at any time. An objection to marketing is always honoured immediately.
How to exercise your rights: Email support@ravefoxy.com with "Privacy Request" in the subject line. Describe the right you wish to exercise and provide enough information for us to identify your account. We will respond within 30 days and will never charge a fee for standard requests.
11Children's Privacy — Under 18s
The Rave Foxy platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a mandatory age declaration and we carry out age verification as part of the KYC process.
If we discover — through our own monitoring or because it is reported to us — that a person under 18 has registered and used a Rave Foxy account, we will:
- Immediately close the account
- Retain any data required for compliance and legal purposes
- Delete all other personal data associated with the account
- Take appropriate steps to return any deposited funds, subject to AML checks
If you believe a minor has registered on Rave Foxy, please contact us immediately at support@ravefoxy.com. We take this extremely seriously and will act without delay.
12Marketing Communications — Your Choice, Your Control
Rave Foxy will only send you marketing communications — including bonus offers, promotions, newsletters, and platform updates — if you have actively opted in to receive them. We do not send unsolicited marketing emails or SMS messages.
When you opt in to marketing communications, you will receive:
- Personalised bonus and promotion offers relevant to the games and sports you play on Rave Foxy
- Platform news and feature announcements
- Cricket and football season reminders for PSL, Pakistan internationals, and other events you follow
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email from Rave Foxy
- Updating your communication preferences in your account settings
- Emailing support@ravefoxy.com with "Unsubscribe" in the subject line
Opting out of marketing communications does not affect transactional messages — you will continue to receive account statements, withdrawal confirmations, and security alerts regardless of your marketing preferences. These are essential account communications, not marketing.
13Changes to This Privacy Policy
Rave Foxy may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our privacy practices. When we make material changes — changes that meaningfully affect how your data is used — we will notify you by email at least 7 days before the changes take effect.
We will always update the "Last Updated" date at the top of this policy when it is revised. The most current version of this Privacy Policy is always available at ravefoxy.com/privacy-policy.
If you continue to use Rave Foxy after a revised Privacy Policy takes effect, you are confirming your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.
14Contact Us & How to Make a Privacy Complaint
If you have any question about this Privacy Policy, want to exercise any of your rights, or have a concern about how Rave Foxy has handled your personal data, please contact us:
- Email: support@ravefoxy.com (use subject line "Privacy Request" or "Privacy Complaint")
- Live Chat: Available 24/7 from your logged-in account dashboard
- Response time: We aim to respond to all privacy queries within 5 working days and to formal complaints within 30 days
We take every privacy concern seriously. If you raise a complaint with us and you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority or regulatory body applicable in your jurisdiction.
Last Updated: January 2024. This Privacy Policy replaces all previous versions. We encourage you to review it periodically to stay informed about how Rave Foxy protects your data.